The European consumer protection landscape is undergoing significant change. Following the discontinuation of the European Online Dispute Resolution (ODR) Platform and the introduction of the updated ADR Directive (Directive 2025/2647),
To strengthen protections for consumers buying online, the EU has introduced new requirements that make it simpler to cancel (withdraw from) online consumer contracts. This arises from the requirements of
The Competition and Markets Authority (CMA) has finalised its price transparency guidance under the Digital Markets, Competition and Consumers Act 2024 (DMCCA) and updated its guidance on unfair commercial practices
Since April, the CMA has been carrying out a sector-wide review of pricing transparency, examining how more than 400 businesses across 19 industries present prices, promotions and fees to consumers.
With Black Friday, Cyber Monday, and Christmas sales approaching, online businesses can expect increased customer activity. These periods offer strong sales opportunities, but they also bring additional legal obligations.
As online platforms continue to shape our social, commercial and cultural lives, governments are tightening their oversight of digital services. The UK’s Online Safety Act 2023 (OSA) and the EU’s
The UK’s communications regulator, Ofcom, has taken further enforcement action under the Online Safety Act (OSA), showing how it plans to respond to child sexual abuse material (CSAM) and impose
A customer books a hotel online. The headline price looks great, £120 for two nights in London. They add it to their basket, enter their details, and head to checkout.
The UK’s Online Safety Act 2023 (OSA) introduces a new legal framework to make the internet safer, especially for children. It places firm duties on online service providers to prevent
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